Tech Support

How to Check Email Via Webmail

You can access your email accounts through any web browser at http://yourdomain.com/webmail. We offer three different webmail programs you can use interchangeably: Horde, SquirrelMail, and RoundCube.
Username: Your FULL EMAIL ADDRESS (email@yourdomain.com)
Password: Your email password

How to Check Email in Outlook or Other Software

(Outlook, Outlook Express, Windows Mail, Windows Live Mail or Mail for Mac OS X)

Login to Cpanel with your username and password.
Click the 'Email Accounts' icon in the 'Mail' section.
For the desired account, click 'More', then click 'Configure Email Client'.
Click the Auto-Configure link for your application. (Outlook Express, Windows Mail, and Windows Live Mail users should choose one of the Microsoft Outlook Express options.)

If you are still unable to access your email, use these settings:

Incoming Mail Server:	mail.yourdomain.com Use port 143 for non-SSL, port 993 for SSL
Outgoing Mail Server:	mail.yourdomain.com Check the box indicating your outgoing server requires authentication. Use port 2525 (port 465 for SSL). If these settings do not work for sending email, please use the outgoing (SMTP) server provided by your ISP*.
Email Username:	Your FULL EMAIL ADDRESS (email@yourdomain.com)
Email Password:	Your email password
Supported Incoming Mail Protocols:	POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
Supported Outgoing Mail Protocols:	SMTP, SMTPS (SSL/TLS)

*Although we provide an outgoing (SMTP) mail server, we do not guarantee that this server is accessible by your computer. For example, your internet service provider, anti-virus software, or computer settings may block usage of this server. In such cases, please use your ISP's outgoing mail server.

How to Check Email on Your iPhone/iPod

Click here for a tutorial on how to check email on your iPhone or iPod!

Creating New Email Accounts

Login to Cpanel with your username and password.
Click the Email Accounts icon in the Mail section.
Type the first half of your email address in the first text field.
Type the desired password twice. Never use a dictionary word as your password!
Click "Create Account."

Hosting Account Control Panel

Lots of cool features are included with your hosting account. Login to www.handmadedesigns.com/cpanel to check them out.

Hit Reports

No need for a counter! We offer detailed charts and graphics about who is visiting your website. Login to www.handmadedesigns.com/cpanel. Click the "AwStats" icon, then click the magnifying glass icon.

Email Account Setup

You can set up unlimited email accounts in Cpanel. Just login to www.handmadedesigns.com/cpanel and click the "Email" icon. Enter the desired email prefix, password, and quota. Click "Create Account" and your new email account will be instantly created.

Spam Control

Domain Name Server (DNS) Settings

If your domain name is not registered through Handmade Designs, please contact your registrar and change your DNS (domain nameservers) to:
ns1.handmadedesigns.com
ns2.handmadedesigns.com

If you would like us to change your nameservers for you, please email the link to your registrar account, your username, and your password to info@handmadedesigns.com.

It can take 24-48 hours for DNS changes to take effect. Until then, use http://hmdserver.webserversystems.com/~username/ to view your website.

Updating Your Website

You can email your website updates to info@handmadedesigns.com. We bill in convenient 15-minute increments.
If you have regular, consistent updates, an admin system may be more cost-effective. We can set up admin pages for announcements, newsletters, membership directories, store products, etc. Contact us for a free estimate.
To update your own website via FTP, use your domain name as the FTP server name, and the username/password provided in your Hosting Account Information email.

Hosting Account Renewals

We will email you an invoice approximately 30 days prior to your account expiration date. The payment is due at least one day prior to expiration to ensure your account stays online without interruption.